Banana Republic Return Policy

We want you to love what you ordered, but if something isn’t right, let us know. We’ll give you a refund or send you another color, a new size, or an entirely different style.

1. Did you order from Gap, Banana Republic, or Old Navy?

You can return or exchange items by mail or at the appropriate brand’s store (U.S. locations only) within 45 days of your order date.

2. Did you order from Piperlime?

You can return or exchange items by mail only within 45 days of your order date.

3. Did you order from Athleta?

You can return or exchange items by mail only at any time.

4. There are no returns or exchanges on final sale merchandise, online or in stores.

5. Return & exchange process valid for orders from US Territories, and A.P.O. and F.P.O.

Easy Returns and Exchanges by Mail:

Returns by mail — $6.00

It’s easier than you think. Follow these simple steps to return your purchase by mail:

1. Detach the top customer portion of the invoice for your records.
2. Circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
3. Pack your return securely, in the original package if possible, and include your completed invoice.
4. Print out a pre-paid UPS return shipping label.
5. Affix your UPS return shipping label to the packaging. Make sure no other tracking labels are shown.
6. Take the package to your nearest UPS drop off location.

When you mail your purchase back to us using the pre-paid UPS shipping label, we’ll deduct a flat fee of $6.00 from your order refund for return postage. If you ordered from Piperlime or are returning Old Navy Women’s Plus merchandise, you will not be charged for return postage – your return is free. You’ll find a return label that came with your package or you can print a new shipping label here.

Please send all returns to the following address:

Gap Inc. Direct Returns
100 Gap Inc. Direct Gateway
Groveport, OH 43125

For more information visit the Banana Republic Return Policy

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