Home Depot Return Policy

The Home Depot: Returns Made Easy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Online Return Policy Basics

  • For your convenience, items purchased on homedepot.com can be returned to any of our retail stores nationwide (Including all The Home Depot retail stores and The Floor Store locations).
  • Most merchandise can be returned within 90 days in unused, like-new, 100% saleable condition and in the original manufacturer’s packaging. Live goods and items that use flammable liquids or gases must be returned to one of our stores. Please see the complete list of details and exceptions below.
  • All damage and shortage claims should be made within 30 days of delivery. If damaged upon arrival, you have the right to refuse the order. Call homedepot.com Online Customer Support at 1-800-430-3376 seven days a week 6 a.m. – 2 a.m. (closed Christmas Day) to report damages and obtain a return authorization number.
  • A copy of the packing slip or the customer receipt must accompany all returns.
  • A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse. Credit can be given in the form of a The Home Depot Gift Card upon request. Please call 1-800-430-3376 to request a credit via gift card.

Return Policy Exceptions:

Damaged Items and Shortage Claims: Any damaged or missing items must be reported within 30 days of delivery by calling 1-800-430-3376.

Returning Products Containing Hazardous Materials Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item was drained of these materials. This would include items like lawn mowers, leaf blowers and any other items that use flammable liquids or gases. Please return products containing hazardous materials to your local The Home Depot store.

Holiday Décor

Holiday Décor items must be returned within 30 days of delivery. Any product damage and/or defects must be reported within 30 days of delivery.

Holiday Trees and Wreaths:

Plants and live goods, including cut flowers, holiday trees, wreaths and garland are non-returnable and non-refundable. Please call 1-800-430-3376 within 3 days of delivery to report damaged or dead plants and/or live goods and we will promptly ship a replacement at no charge.

Air Conditioners & Generators:

Returns must be sent back within 30 days of delivery. Any product damage or defects must be reported within 30 days of delivery. Whole house generators or stationary generators are non-returnable and non-refundable.

Gift Cards:

The Home Depot Gift Cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), check, credit, or payment on any credit or loan account nor Tool Rental deposits.

Furniture:

Furniture must be returned within 30 days of delivery. Any product damage or defects must be reported within 30 days of delivery.

Major Appliances:

Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. After 48 hours, any product issues must be handled through your local The Home Depot store Special Services Desk. Be sure to bring a copy of your sales receipt with you.

Plants & Live Goods:

Plants and live goods, including cut flowers, holiday trees, wreaths and garland are non-returnable and non-refundable. Please call 1-800-430-3376 within 3 days of delivery to report damaged or dead plants and/or live goods and we will promptly ship a replacement at no charge.

Tractors:

John Deere tractors will be repaired under manufacturer’s warranty, please contact homedepot.com Online Customer Care Team at 1-800-435-4654 for further information between 6 a.m. – 2 a.m. ET, seven days a week (closed Christmas Day). All other lawn tractors and mowers will be repaired through a service contractor at a local The Home Depot store. Please contact a manager at your local store for more information.

Wallpaper & Flooring Samples:

Wallpaper & flooring samples are not returnable. If you feel you have received an incorrect sample however, please call 1-800-430-3376 for a replacement.

Custom Products:

Custom made products such as paint samples and custom cut blinds are not returnable. If you feel you have received an incorrect sample, please call 1-800-430-3376 for a replacement.

4 easy ways to prepare the return for your online order:

1.           Return the item(s) to a The Home Depot Store location nearest you:
Bring the Item(s) with a copy of your bar-coded shipping confirmation e-mail to your local Home Depot store for credit to your original tender or a The Home Depot store credit.

2.           Return the item(s) via the shipment method of your choice:
Complete the return form located on the bottom of the original packing slip that came with your order. Please include a copy of the completed form along with your return.

Pack the item in original packaging.

Ship the item(s) to the address printed on the return shipping label that came with your order from the carrier of your choice. Note, we recommend using a carrier that will provide a tracking number for the shipment.

3.           Return the item(s) using the returns label that came with your order (charges will be billed to your credit card):
Complete the return form located on the bottom of the original packing slip that came with your order. Please include a copy of the completed form along with your return.

Pack the item in original packaging.

Affix the returns label over the top of the original shipping label. Please keep a copy of the tracking number for reference.

Bring the package to the carrier specified on the label for shipment.

4.           Call:
For larger items or for any other questions, please call homedepot.com Online Customer Support at 1-800-430-3376 Seven days a week: 6 a.m. – 2 a.m. (closed Christmas Day).

Our Store Return Policy

  • Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit.
  • Return and Product Exceptions
  • Purchases made with store credit, gift certificates and Gift Cards will be refunded as store credit. Store credits cannot be used to purchase Gift Cards.
  • Gasoline-powered equipment may be returned within 30 days of purchase with a valid sales receipt. After 30 days, item may be sent out for repair at the customer’s expense, unless covered under warranty.
  • Special order returns are subject to 15% restocking fee. Cancellations may be subject to 15% restocking fee. See Special Services Desk at your local store for details.
  • Cash and cash equivalent purchases, exceeding $1,000, may be refunded as mail check. Checks are mailed from The Home Depot’s Store Support Center in Atlanta, GA.
  • Receipts for purchases made with credit, debit or check within the last 90 days may be located in our system. Ask a store associate about receipt look up.
  • The Home Depot reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason
  • Items purchased at The Home Depot U.S., The Home Depot Canada or The Home Depot Mexico may not be returned across borders.
  • Returns of merchandise after 90 days in Massachusetts and Connecticut, and after 120 days in Rhode Island from the date of original purchase with a receipt: Sales tax will NOT be refunded. Customers will be issued credit for the purchase price of the item(s) only. NOTE: Even exchanges of merchandise are not affected by this rule.
  • Customer Agreement purchases must be returned to the same store location where originally purchased
  • Sorry, Returns Not Available on the Following Products: Custom made products and custom tinted paint, utility trailers, Gift Cards, Gift Certificates and Store Credits

For more information visit the Home Depot Return Policy

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