Kroger’s Quality Guarantee
We promise products your family will love every time.
If you are not delighted, let us know.
We will make it right with a replacement or refund.
What if I wish to return something I purchased at a Kroger store?
Simply return the product, packaging and receipt to your nearest Kroger store. The customer service staff will assist with a refund, exchange, adjustment or credit to a Kroger Gift Card. Some exclusions apply.
What do I do if I don’t like the quality of a Store Brand item?
We are confident in the quality of all our store brands and we want you to be too. Our stores will be glad to assist you with a replacement or refund.
Who should I contact if I have comments or questions about my in store or at home experience?
To speak to a customer service representative, please call 800-632-6900.